Membership Management Administrator

Irish Sailing wishes to recruit an experienced Membership Management Administrator. This is an exciting opportunity to join Irish Sailing’s Support Services Team and engage with the Irish sailing community.

Who we are
Irish Sailing is the National Governing Body for sailing, powerboating and windsurfing in Ireland. Our vision is to facilitate active life on open water by providing an environment in which our activities are developed, supported, and promoted at all levels - from recreation to competition to success on the international stage through our values of Leadership, Passion, Belonging, Excellence, Integrity, and Clarity.

Role Overview

The Membership Management Administrator will play a central role in managing and supporting Irish Sailing’s membership operations and systems. Working as part of the Support Services Team and reporting to the Chief Operating Officer (COO), the postholder will be responsible for the administration and accuracy of all membership data across Irish Sailing’s integrated systems— primarily Sport80, in conjunction with Checklick and the Irish Sailing Database.

This role will ensure the smooth running of all membership processes, support affiliated clubs and training centres with their membership needs, and help maintain accurate and up-to-date information across our systems. The role is key to ensuring that every member, club, and affiliated organisation receives a professional, efficient, and positive experience with Irish Sailing.

Key Responsibilities

• Administer the membership platform, ensuring all individual and club membership data is accurate and up to date.

• Process new memberships, renewals, transfers, and club affiliations within agreed timelines.

• Work with clubs, class associations, and training centres to support the annual membership renewal process.

• Maintain the integrity of membership data across systems (Sport80, Checklick, Irish Sailing Database), ensuring alignment and consistency.

• Respond promptly and professionally to membership enquiries by phone, email, and through digital channels.

• Generate regular reports on membership statistics, renewals, participation date and trends to support operational planning and strategic analysis.

• Assist in developing and implementing improvements to membership administration processes and digital workflows.

• Support the Finance Team in reconciling membership-related income and managing invoicing or payment queries.

• Provide administrative support for governance, compliance, and safeguarding reporting related to member and club data.

• Maintain confidentiality and compliance with all data protection requirements (GDPR).

• Support the wider Support Services Team and Irish Sailing office with general administrative and operational tasks as required.

• Training of staff and volunteers on best practice and the use of the new database system.

Knowledge, Skills, and Experience

Essential

• Minimum 2–4 years’ administrative experience, ideally in a membership, CRM, or customer service environment.

• Strong IT proficiency including Microsoft Office (Word, Excel, Outlook) and CRM/membership systems.

• Excellent attention to detail and commitment to data accuracy.

• Excellent written and verbal communication skills.

• Proven ability to prioritise, multi-task, and meet deadlines in a busy environment.

• Strong interpersonal and customer-service focus, with a friendly and professional manner.

• Ability to work collaboratively within a team and independently under minimal supervision.

• Demonstrated understanding of confidentiality and data protection (GDPR) requirements.

Desirable

• Experience working within a sports organisation, membership body, or National Governing Body (NGB).

• Familiarity with Sport80, Checklick, or similar CRM/membership platforms.

• Experience producing or analysing membership reports or dashboards.

• Understanding of Irish Sailing’s structure, activities, and membership pathways.

• Awareness of safeguarding, equality, diversity, and inclusion policies within sport.

Personal Attributes

• Strong sense of ownership and pride in delivering a high-quality membership experience.

• Proactive, organised, and adaptable in responding to changing priorities.

• Positive team player with a willingness to assist colleagues across departments.

• Committed to continuous improvement and professional development.

• Embodies Irish Sailing’s values of Leadership, Passion, Belonging, Excellence, Integrity, and Clarity.

Terms and Conditions

Location: Irish Sailing, Dun Laoghaire, Co. Dublin (Hybrid work arrangements available)

Status: Full-time permanent position

Hours: 37.5 hours per week

Salary:Commensurate with experience

Benefits:Annual leave, pension scheme, hybrid working, and professional development opportunities in line with Irish Sailing policy.

Application Process

Please apply with a CV and a cover letter outlining your reasons for applying and how your qualifications and experience make you the ideal candidate for the position. The successful applicant will need to undergo Garda Vetting.

Closing Date for application is Friday 27th of February 2025.

Irish Sailing is committed to creating a diverse, inclusive, and authentic workplace. If you are excited about this role but do not meet every requirement, we encourage you to apply—you may be the perfect fit for this or another role. Irish Sailing is an equal opportunities employer and welcomes applicants from all backgrounds and experiences.