Junior Resident Administrator

We have a rewarding opportunity for an experienced, motivated and interactive individual to join our client's team as an Administrator responsible for resident welfare, supporting community residents' welfare and well-being in a diverse, multi-cultural community. Our client is a residential provider, enabling vulnerable people within the community to have safe housing in a secure, managed environment. 

Role Overview:

As a Resident Welfare Administrator, you will champion the welfare of our diverse community's residents and play a key role in fostering a harmonious and supportive environment for them.

The position requires a high degree of understanding and commitment to the multi-cultural residents. The prime consideration, at all times, must be for the welfare and wellbeing of the residents. This position requires a high degree of professionalism. Confidentiality with regard to residents and staff is most important. 

The person appointed should be flexible in their approach to service provision. They will be required to take an active part in ensuring that the day-to-day operations of the service reflect the ethos and vision of the Centre.

Duties:

• Key point of contract for all resident queries

• Assisting with paperwork, applications, phone calls and many administrative tasks on behalf of residents

• Sensitively dealing with the needs of multi-cultural groups

• Liaising with state agencies and non-governmental bodies

• Ensuring a high standard of customer service

• Preparation of reports and maintenance of records

• Assisting with job placement

• Maintaining confidentiality and record keeping within GDPR requirements

Applicant Requirements:

• Previous experience in an administrative role

• Have 2+ years experience of working with multi-cultural groups

• Effective interpersonal and communication (verbal and written) skills

• Proficient IT skills relevant to the role, to include Microsoft Office Excel, Word, SharePoint, OneDrive and Teams

• Have a proven track record with providing high quality customer service

• Have excellent administrative skills to include report writing and record keeping

• Ideally, the applicant has two spoken languages